Call with any questions! We're glad to help.
If you have any further questions that aren't quite answered here, feel free to call us at 330-638-6283 or 330-729-9650
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How many people do we send out to each job? - Two, One Operating Technician and One Helper. Do we move Furniture? - Yes. In some cases, we will not move furniture that is too large or too fragile. Those pieces we consider such as large entertainment systems, full curio cabinets and anything the Operator deems too unstable to properly move. Do we charge to move furniture? - No. We do it as a customer courtesy. What do I need to do to prepare for Carpet Cleaning? - We only ask that you move the smaller, breakable items that are located on or around furniture that we will be moving. What method of cleaning do we use? - Some refer to our method of cleaning as "Steam Cleaning". However, the technical term for it is Hot Water Solution Extraction. We use very hot water with what is comparable to a mild laundry type detergent. Do we pretreat stains? - Yes, we pretreat your stains and traffic areas. Why don't you clean area rugs in the home? - Yes, we've done it in the past, but we admit that we are growing and learning. Rugs, especially natural fiber such as wool, are very different from wall to wall carpet. Carpets are made to easily release soil, while rugs are made to trap it. While steam cleaning may improve the rugs appearance in the short term, it actually causes more harm than good over time, as soil becomes impacted deep in the backing, leading to premature wear. Rugs also require much more water to which makes drying in the home extremely difficult and increases the risk to the flooring beneath. Experts agree, the only proper way to clean area rugs is using full immersion washing in an area rug cleaning plant such as ours. For more information about out state of the art plant, click here. |
How long will the carpets take to dry?
- The general drying time for carpets and upholstery cleaning is between 4-6 hours. Can I walk on it when its done? - Yes, just make sure that your feet are clean. Also, when walking from carpet to smooth floors such as tile or hardwood, be careful as it may slippery. What methods of payment do we accept? - We take all major credit cards - Visa, Mastercard, American Express & Discover. We also will accept checks and cash for payment. Do you give estimates? - For Residential jobs, we give estimates over the phone based upon the amount of rooms you have. When the Carpet Operator and Helper come out for your scheduled appointment they can inspect the areas before they begin the cleaning. - For Commercial jobs, we can schedule an appointed time to take a look at your carpet, furniture or ceramic tile and give you a price. Do we clean tile? - Yes. However, we can only clean Ceramic Tile. Our cleaning systems produce a high psi that only the strength of ceramic tile can handle. |
